VELLURA JEWELRY – POLICIES

Product Authenticity

At Vellura Jewelry, every piece is thoughtfully handcrafted by skilled artisans. Due to this artisanal process, slight variations in color, size, or detailing may occur. These nuances are a hallmark of true craftsmanship and make each creation uniquely yours.

Please note that product images are for reference only. Display settings and lighting may cause minor differences in appearance.

Returns & Exchanges:

We maintain a strict quality control process to ensure excellence. However, in the rare case of an issue:

Returns or exchanges are accepted only if the item is damaged or incorrect
Requests must be made within 8 hours of delivery
Items must be unused and in original packaging

Once approved, we will arrange a return and offer:

A replacement (subject to availability), or
Store credit for future purchases

Vellura Jewelry reserves the right to decline returns that do not meet these conditions.

Refunds:

All approved refunds are issued in the form of store credit.

Refunds apply only in the following cases:

Damaged or defective items
Incorrect product received
Lost shipments

Refunds will not be issued for:

Change of mind 
Minor variations in design or color

Each Vellura piece is crafted with precision and care.

Pakistan Delivery: 3–5 working days (in-stock items)

Once dispatched, you will receive tracking details via email or SMS.

Order Cancellation :    

 Orders may be canceled within a limited time after placement
Made-to-order pieces canceled after 24 hours are eligible for 80% store credit:

Order Processing:

Orders are confirmed via email/SMS
Our team may contact you for verification
All pieces undergo final quality checks before dispatch.

Contact:

For assistance, please reach out:

support@vellurajewelry.COM

+92XXXXXXXXXX